FAQ

Here are common questions to help you get started with Alipay+. If you need more help, please leave your contact information contact information and our team will be in touch shortly.
Alipay+ is a unified cross-border payment gateway operated by Ant International that allows merchants to accept payments from 50 leading mobile wallets and banking apps through a single integration. Launched in 2020, it connects global merchants to over 2 billion consumers across 220+ markets. Currently, more than 150 million merchants accept QR payments, and over 150 million merchants accept NFC payments via Alipay+, worldwide.
Furthermore, Alipay+ digital gateway products enable merchants to engage more customers with AI‑powered digital solutions and tailored rewards. And mobile payment providers can harness advanced wallet tech and next-gen, AI-driven fintech products to build the next generation of super apps — creating a seamless, innovative ecosystem for all.
Ant Group’s Alipay is a Chinese digital wallet and super app used by over 1 billion consumers primarily in mainland China. Alipay+ is a separate product: a global wallet gateway operated by Ant International that aggregates 50 wallets and mobile payment methods – including Alipay – into a single merchant integration.
In short, Alipay is one consumer wallet; Alipay+ is the infrastructure that lets merchants accept Alipay along with GCash, Kakao Pay, Touch 'n Go, TrueMoney, and many others.
Alipay+ connects 50 leading mobile payment providers worldwide. Major partners include:
  • Alipay (mainland China)
  • AlipayHK (Hong Kong SAR)
  • GCash (Philippines)
  • Touch 'n Go eWallet (Malaysia)
  • TrueMoney (Thailand)
  • Kakao Pay, Naver Pay, and Toss Pay (South Korea)
  • DANA (Indonesia)
  • MPay (Macao SAR)
  • Hipay (Mongolia)
  • Kaspi.kz (Kazakhstan)
  • OCBC Digital (Singapore)
  • Tinaba (Italy)
  • MyPB by Public Bank (Malaysia)
The full, current list is published on the Alipay+ mobile payment provider directory.
Merchants integrate Alipay+ once – through an acquiring service provider such as Antom or a direct partnership – and can then accept all supported wallets at checkout. When a tourist scans the merchant's QR code, taps their wallet-enabled smartphone, or presents Alipay+ payment code in their wallet, Alipay+ routes the transaction to the correct home wallet, handles real-time foreign exchange, and settles funds to the merchant in their preferred currency through the acquirer.
The customer pays in their home currency through their familiar app; the merchant receives a unified payment flow without needing separate integrations per wallet.
No. Ant International is the parent company; Alipay+ is one brand of its products. Ant International operates four main brands:
  • Alipay+ (unified wallet gateway)
  • Antom (unified merchant payment platform)
  • WorldFirst (unified global accounts)
  • Bettr (inclusive and embedded finance)
Alipay+ sits within the Ant International group and powers the cross-border mobile wallet acceptance layer.
Merchants can accept Alipay+ by integrating with an Alipay+ acquiring service provider (such as Antom, 2C2P, Multisafepay, KOMOJU) - the acquirer handles onboarding, technical integration, and settlement.
Contact Alipay+ through our website contact form to start onboarding.
Alipay+ merchant pricing is not a set rate. Fees depend on the acquiring service provider, your country and industry (MCC), transaction volume, the source wallet, and the funding method. The fee is typically structured as a service fee plus an inter-partner fee, charged per successful transaction. As a merchant, you can request a quote from your chosen Alipay+ acquirer (such as Antom or a local acquiring partner) for rates specific to your business profile.
Alipay+ is accepted in 220+ markets worldwide:
  • Mainland China, Hong Kong SAR, Macao SAR
  • Japan
  • South Korea
  • Thailand
  • Malaysia
  • Singapore
  • Indonesia
  • The Philippines
  • Vietnam
  • Australia
  • New Zealand
  • United Kingdom
  • France
  • Germany
  • Italy
  • Spain
  • United Arab Emirates
  • United States
Within each market, acceptance tends to be concentrated in areas associated with tourism:
  • Retail
  • Duty-free
  • Hotels
  • Restaurants
  • Attractions
  • Public transport (including integration with standardised QR networks like PayPay in Japan, ZeroPay in South Korea, DuitNow in Malaysia, and SGQR in Singapore)
Yes. Alipay+ transactions are processed through Ant International's financial-grade infrastructure with end-to-end encryption, tokenisation, real-time risk scoring, and biometric authentication at the wallet layer.
Ant Group's risk engine draws on global fraud intelligence across 220+ markets and delivers authorisation decisions in under 500ms, with a reported fraud rate substantially below card industry averages.
For specific transaction or refund-related issues, consumers should contact the e-wallet or the digital payment provider through which the transaction was made.
Refunds are initiated by the merchant through their acquiring service provider and can be full or partial. Once processed, funds return to the consumer's original home wallet in their local currency, typically within a few business days depending on the wallet and market.
Merchants manage refunds through their acquirer's dashboard (for example, the Antom Dashboard) or via API.
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