FAQ

Here are common questions to help you get started with Alipay+. If you need more help, please leave your contact information and our team will be in touch shortly.
Alipay+ is a unified cross-border payment gateway operated by Ant International that allows merchants to accept payments from 50 leading mobile wallets and banking apps through a single integration. Launched in 2020, it connects global merchants to over 2 billion consumers across 220+ markets, with currently more than 150 million merchants accepting QR payments, and over 150 million merchants accepting NFC payments, via Alipay+ worldwide.
Furthermore, Alipay+ digital gateway products enable merchants to engage more customers with AI‑powered digital solutions and tailored rewards. And mobile payment providers can harness advanced wallet tech and next-gen, AI-driven fintech products to build the next generation of super apps — creating a seamless, innovative ecosystem for all.
Alipay, an Ant Group brand, is a Chinese digital wallet and super app used by over 1 billion consumers primarily in mainland China. Alipay+ is a separate product: a global wallet gateway operated by Ant International that aggregates 50 wallets and mobile payment methods – including Alipay – into a single merchant integration.
In short, Alipay is one consumer wallet; Alipay+ is the infrastructure that lets merchants accept Alipay along with GCash, Kakao Pay, Touch 'n Go, TrueMoney, and many others.
Alipay+ supports mobile wallets and banking apps across 220+ markets. Major partners include:
  • Alipay (mainland China)
  • AlipayHK (Hong Kong SAR)
  • GCash (Philippines)
  • Touch 'n Go eWallet (Malaysia)
  • TrueMoney (Thailand)
  • Kakao Pay, Naver Pay, and Toss Pay (South Korea)
  • DANA (Indonesia)
  • MPay (Macao SAR)
  • Hipay (Mongolia)
  • Kaspi.kz (Kazakhstan)
  • OCBC Digital (Singapore)
  • Tinaba (Italy)
  • MyPB by Public Bank (Malaysia)
The full, current list is published on the Alipay+ mobile payment provider directory.
Merchants integrate Alipay+ once – through an acquiring service provider such as Antom or a direct partnership – and can then accept all supported wallets at checkout. When a tourist scans the merchant's QR code, taps their wallet-enabled smartphone, or presents Alipay+ payment code in their wallet, Alipay+ routes the transaction to the correct home wallet, handles real-time foreign exchange, and settles funds to the merchant in their preferred currency through the acquirer.
The customer pays in their home currency through their familiar app; the merchant receives a unified payment flow without needing separate integrations per wallet.
No. Ant International is the parent company; Alipay+ is one brand of its products. Ant International operates four main brands:
  • Alipay+ (unified wallet gateway)
  • Antom (unified merchant payment platform)
  • WorldFirst (unified global accounts)
  • Bettr (inclusive and embedded finance)
Alipay+ sits within the Ant International group and powers the cross-border mobile wallet acceptance layer.
Merchants accept Alipay+ through one of two routes:
Option 1: integrate with an Alipay+ acquiring service provider (such as Antom, 2C2P, Checkout.com, Adyen, or a local acquirer listed in the Alipay+ acquirer directory) — the acquirer handles onboarding, technical integration, and settlement.
Option 2: Large enterprise merchants can partner directly with Alipay+ for unified in-store QR payment, online cashier payment, or NFC acceptance.
Contact Alipay+ through the website's contact form to start onboarding.
Alipay+ merchant pricing is not a single published rate. Fees depend on:
  • The acquiring service provider
  • The merchant's country and industry (MCC)
  • Transaction volume
  • The source wallet
  • The funding method
The fee is typically structured as a service fee plus an interpartner fee, charged per successful transaction. Merchants should request a quote from their chosen Alipay+ acquirer (such as Antom or a local acquiring partner) for rates specific to their business profile.
Alipay+ is accepted in 220+ markets worldwide. Major coverage includes:
  • Mainland China, Hong Kong SAR, Macao SAR
  • Japan, South Korea, Thailand, Malaysia, Singapore, Indonesia, the Philippines, Vietnam
  • Australia, New Zealand
  • the United Kingdom, France, Germany, Italy, Spain
  • the United Arab Emirates, and the United States
Within each market, acceptance is concentrated in tourism-relevant categories: retail, duty-free, hotels, restaurants, attractions, and public transport (including integration with standardised QR networks like PayPay in Japan, ZeroPay in South Korea, DuitNow in Malaysia, and SGQR in Singapore).
Yes. Alipay+ transactions are processed through Ant International's financial-grade infrastructure with end-to-end encryption, tokenisation, real-time risk scoring, and biometric authentication at the wallet layer.
Ant Group's risk engine draws on global fraud intelligence across 220+ markets and delivers authorisation decisions in under 500ms, with a reported fraud rate substantially below card industry averages.
Wallet partners operate under their own local regulatory licences (e.g. e-money issuer or payment institution licences) in each market.
Refunds are initiated by the merchant through their acquiring service provider and can be full or partial. Once processed, funds return to the consumer's original home wallet in their local currency, typically within a few business days depending on the wallet and market.
Consumers who have a transaction or refund query should contact the e-wallet or digital payment provider through which they made the payment — Alipay+ itself does not hold consumer accounts.
Merchants manage refunds through their acquirer's dashboard (for example, the Antom Dashboard) or via API.
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